We are proud of our products and guarantee them from defects and workmanship for 90 days from the ship date. If you are not satisfied with any Equissentials product during this time return it to Equissentials in its original condition – unwashed and unworn – for a refund of the purchase price or an exchange. You should insure your package and send it prepaid to:

Equissentials
3200 Chestnut Street
Oneonta, NY 13820

via FedEx, USPS, UPS or DHL.

Equissentials cannot accept any return sent COD. Please allow 5-7 business days for your refund or exchange to be processed.

Merchandise that has been custom made to your measurements cannot be returned for refund or exchange. We will make any adjustments necessary (per your instructions) at no additional charge (excluding shipping). Worn or used merchandise that is defective may be returned for exchange or credit. Products that have failed due to normal wear are not eligible for refund or exchange.

For questions or additional information please contact Equissentials:

Customer Service or

call 800-364-2856 Monday – Friday 8 am – 4 pm EST